Cancel an appointment

Cancellations​

Please allow at least 24 hours notice to cancel or reschedule an appointment as the practitioner can see someone else. This can be done over the telephone directly or via out website. Patients have the right to cancel their appointment if they need to. Patients providing less than 24 hours notice will be required to pay the full cost of their appointment. It is important to note that Patients missing or cancelling 1 or more appointments of any type & for any reason within a 3 month period will be required to pay an additional fee, this is usually £18. A link may be sent to your mobile telephone number held on your medical record, your email or home address or a member of the reception team may contact you. The charge must be paid before a further booking can be made. Foot care reserve the right to utilise debt collection agencies for any outstanding fees. If you wish to discuss this with a member of the team please re-dial and select the appropriate store directly or visit careplushealthcare.org/cancelanappointment.

Patients on a 'treatment/care/pre-booking plan' will also be required to pay a charge or utilise a treatment from their pre-payment plan. Patients on a direct debit scheme will NOT be required to make a DNA payment, but will be required to make a rebooking as soon as possible.  Where there is subsequent or continued non-attendance, the Practitioner may consider whether is appropriate to discharge back to the referrer [if referral has been made by a doctor, hospital or trust].  As a very minimum, the organisation will be monitoring data around DNAs [Did not arrive], such as DNA rates by treatment type per month and making a local decision on what is an acceptable DNA rate for the organisation or specialty to meet. Payment for treatment may be taken via telephone for advanced payment processing, invoice [an invoice may be requested to be sent from the branch to a patient email account held on file] or payment in cash or card in person at a branch before confirmation of the future booking. The clinical team may consider contacting the Patient for repeated none-attendance. A letter and/or email will be sent to the Patient using the records on file [address or email] to alert of number of treatments missed. Foot Care reserve the right to seek compensation via a debt collection agency. Payment in advance will be lost if the patient misses a subsequent appointment that advance payment has been made for. By registering [attending Foot Care for treatment- you agree to the terms and conditions of treatment.] Foot Care reserve the right to not pre-book appointments on this basis should repeated none-attendance or short notice cancellations persist. Foot Care may send an invoice for outstanding payments showing on a Patient record. For Patients on a care plan or the direct debit scheme please see the 'paying for your treatment' page. Last revision: November 2020.

Taylor Organisation Ltd