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FOOT CARE | Group FOOT CARE for the WHOLE family, keeping things simple Control of medical waste As a producer of medical waste from our clinical services. We have to abide by a duty of care for collection, destruction or incineration of our waste or sharps. You may notice throughout our buildings that we use the PHS group for most things, our hand dryers, soap dispensers as well as sanitary towel waste services are maintained, serviced or removed with our agreement with the PHS group. What are Statutory Duty of Care Regulations? The Environmental Protection Act 1990 places a duty of care on businesses that deal with controlled waste – such as clinical waste. These regulations aim to guide the safe management of waste to protect the environment and human health. They apply to anyone who imports, produces, keeps, or disposes of controlled waste, including clinical waste. Waste managers have a duty of care to ensure the waste they deal with doesn’t harm anyone or anything and is disposed of properly. It’s a legal requirement and the Waste Duty of Care Code of Practice provides guidelines of what to do to meet your legal duty of care obligations. Businesses have a duty of care when dealing with controlled clinical waste What is meant by the safe management of clinical waste? Healthcare waste managers must follow the government legislation mentioned above and the Healthcare Technical Memorandum (HTM) 07-01 to ensure clinical waste is dealt with safely. As a medical provider we must correctly segregate and classify different types of healthcare waste to ensure it goes to the right place for storage and treatment. You should also also assess the results of the waste audit at regular intervals. Clinical waste must be inspected at the waste facility to ensure the contents of the container match what was expected. Each type of clinical waste is coded to detail the type of waste and appropriate waste management method. In England, some waste is known as offensive hygiene waste and is sorted into yellow bags with a black stripe. You need to provide justification if this waste will be used at an alternative treatment plant. For infectious healthcare waste, chemical or heat-based disinfection can be used as an alternative to incineration. However, this waste should not contain any chemicals, medicines, or anatomical waste. Healthcare waste managers must follow government legislation and the Healthcare Technical Memorandum (HTM) 07-01 What are clinical waste guidelines to store, segregate, and handle clinical waste? There are measures in place for the storage, segregation, and handling of healthcare and clinical waste. Firstly, we can’t store individual containers of waste cannot loose. Bagged waste must be stored in fully enclosed and leak-proof containers such as carts. Rigid waste containers should be in good condition, sealed and handled in an upright position. Clinical waste should be located away from sensitive perimeters and watercourses for public safety. It must be placed in a security-protected area. Anatomical waste must be stored in refrigerated units unless they will be onsite for under 24 hours. Offensive waste must be stored in a secure building in secure bulk containers. Clinical waste facilities should be operated in a way that minimises any waste handling. Overloading or puncturing waste should be avoided, and they should be stored according to the waste type and destination. It’s important that these clinical waste regulations are followed at all times, to protect the environment and human health. Medical waste within Taylor organisation ltd and FOOT CARE premises is controlled under a duty of care co-signed between the company and PHS group. Copies our our duty of care documentation are available on request by authorised parties. Contact: compliance@taylororganisation.org

- FOOT CARE | Group FOOT CARE for the WHOLE family. Keeping things simple Unsure of your order, no problem! Store returns policy Footwear Although every effort is made to ensure that your order is carefully dispatched to you – and we hope that you are happy with your purchase, we do understand if it's not for you. If you are not completely satisfied with your purchase, simply return the item to us in its original unworn condition within 14 days if purchased online from the date of delivery, if you've bought direct from our stores then you get 28 days to return. If you are returning by post see section (ii.) We understand you will be trying on the shoes at home, so as long as they are returned as they were sold, in a re-saleable condition, then no problem. ii.)Returns are free in person at our store. For your benefit, we recommend all postal returns are sent to us recorded tracked delivery, the company cannot be held responsible for packages lost in transit. Returns will need to be received by the store before a refund can be processed; refunds will take place over the telephone to the original payment card, returns cannot be made by post if the individual has paid in store by cash. For more information on return postage please check Royal Mail [opens in a new window.] Exempt returns Our Podiatry Services and Chiropody treatments, or other service such as a paid consultation, creams, sprays & gel or foam product, unless sealed as well orthotic insoles due to hygiene reasons, unless faulty and as permitted under law are none-returnable. Items marked on the receipt as 'Clearance - Exempt from Returns Policy' also fall under this section. Custom made or bespoke items are none returnable. [excluding FootBalance®, see section (iii) under guarantees from FootBalance®, 30 days eligibility for returns, FootBalance insoles cannot be returned after the 30 day period has elapsed. (iiii) Modifications to FootBalance - Costs of 'adjustment items and add ons' are exempt from FootBalance guarantee, a deduction in the FootBalance fee paid will be made to cover cost of adjustment items and add ons or clinical time. . Special order items from our network of suppliers are none-returnable unless faulty, cost of postage and packaging fees are none-refundable. Prescription products, P, GSL, POM, are exempt from returns. Single use carrier bag charges are exempt from returns. (iii) FootBalance Custom Insoles Our FootBalance Custom Insole range can be tried risk free for 30 days, simply return them with packaging and inner paperwork for a no quibble return at our store[s], see also exempt returns section (iiii), if you are returning by post see section (ii.) Be sure to have your receipt or online invoice information in order to successfully process the return, payments must be made to the original payment method or card (for the purposes of preventing fraud and under terms from our card processing payment providers.) Having your receipt is the most convenient way to make a return. If you wish to get in touch please contact us at: returns@taylororganisation.org This does not affect your statutory rights. Last revision : September 2022

- FOOT CARE | Group FOOT CARE for the WHOLE family. Keeping things simple Media enquiries Contact details For media enquiries, please contact: Administrator media@taylororganisation.org

FOOT CARE | Group FOOT CARE for the WHOLE family, keeping things simple KLARNA PAY LATER OPTIONS PAY IN 3 INSTALMENTS This option lets you spread the cost over three interest-free equal instalments. The first payment to Klarna is made when you place your order with us. The remaining two instalments will be taken automatically from your payment card after 30 days and 60 days from the date your order is placed. To use this option you must be over the age of 18 and a UK resident with a valid card. Klarna will contact you directly when your next automatic payment will be taken. Be sure to check your legal agreement and full terms with Klarna here. PAY IN 30 DAYS For this option, no upfront payment is required, you simply just checkout and pay Klarna 30 days later. Klarna will contact you directly to remind you of the payment when it is due and you can pay this through your Klarna account on their website or app . To use this option you must be over the age of 18 and a UK resident with a valid card. Be sure to check your legal agreement and full terms with Klarna here. HOW IT WORKS 1. Add your favourite products to your cart 2. Head to the checkout 3. Choose Klarna as your method of payment and select your payment plan 4. Place your order 5. Receive your desired hair accessories from us 6. Make your payment with Klarna in accordance with your chosen payment plan. WHAT IF I NEED TO RETURN OR EXCHANGE MY ORDER? Should you need to return your order to us, we will mark the order as returned and Klarna will be notified to refund your payment to you. KLARNA'S FULL TERMS AND CONDITIONS Klarna will check your eligibility of using this option which will not affect your credit score, and if you are not eligible, unfortunately, there is nothing we can do. For Klarna's full terms and conditions click here . For more information about Klarna and how to manage your payments visit the Klarna website here .

FOOT CARE | Group FOOT CARE for the WHOLE family, keeping things simple Private prescription cost Opting for a private prescription Interested in private healthcare services and often wonder about the cost of private prescriptions? In the UK, everyone is entitled to free healthcare via the NHS. There are, however, circumstances under which charges are attached to NHS services and treatment. NHS care can often be coupled with overcrowding or long waiting lists. For these reasons, many patients choose to go private for their healthcare. NHS prescription fees In England, all NHS prescription items are charged at a rate of £9.65. This is for each individual item on a prescription and not the total cost of the prescription itself. If you pick up two or more items per month, it might be cheaper to order a prescription prepayment certificate PPC . Private prescription costs Costs for private prescriptions can vary depending on what the medication is, its brand, whether it is a gerneric branded item or simply what they are for. Our private prescription service works by seeing one of our private podiatrists, for your convenience we can prescribe the items you may need, subject to a consultation. Some examples may be: Terbinafine for fungal nail infections Curanail for fungal nail infections Antibiotics for infected ingrowing toenail We do not offer a delivery service for private prescriptions and ordering of the required prescribed items will take place usually on the same day, payment is required in advance, but you may be able to claim some of the cost of private prescriptions with your insurer - ensure to check with them first. 18/03/24 09:09 :Page inspection | Queries: compliance@Taylororganisation.org

- FOOT CARE | Group FOOT CARE for the WHOLE family. Keeping things simple Using health shield to cover the costs of your private treatment Self-referral and insurance need to know! Contact your provider if you are in any doubt regarding your policy coverage prior to attending your treatment or consultation. · Foot care are happy to accept self-referrals, ensure you confirm that the practitioner you utilise meets the claim criteria as set by health shield. · Your insurance provider may require a GP/consultant referral prior to attending. · Your practitioner will need to meet specific criteria for claims made with health shield. · Please be aware that you will need to pay for your consultation and treatment fees in full and retrieve a formal letter headed receipt from foot care. You will then submit your invoice directly to health shield for reimbursement. · Find out if you have an excess. · Find out your policy fee limit to claim for consultations or treatments, as the policy holder will be liable for costs above the upper limit. · Medication, splints and orthotics aren’t covered. The team will discuss if self-pay fees apply. Prior to attending your appointment, please ensure that you speak to health shield directly, or visit: How to Claim | Health Shield | Health Shield Get in touch First Name Last Name Email Health shield query Send Thanks for submitting!

- FOOT CARE | Group FOOT CARE for the WHOLE family. Keeping things simple Podiatry versus chiropody We are often asked what is the difference? What is the difference between a podiatrist and a chiropodist? A chiropodist / podiatrist diagnoses and treats disorders, diseases and deformities of the feet. The two titles are often interchangeable, especially in the UK. The title of chiropodist is usually the older name for a podiatrist. The title of chiropodist and podiatrist are both protected titles in law! Why the two titles? It is understood that while both terms are the same, that the UK and the USA led the way with the term podiatrist. This was due to confusion in the late 50's and 60's with chiropractors and chiropodists. To resolve confusion the term podiatry was continued. The majority of those that gained qualification in the 1990's will be known as podiatrists, although for the purposes of advertising services; they may use the title of chiropodist. Is there a regulator for podiatrists and chiropodists? Yes, in the early 2000's the HCPC [health care professions council] became a regulator of the profession and anyone regulated by them had to undergo a recognised qualification To make things even more confusing, there are also foot health practitioners or aka fhp's. Fhp's aren't regulated by the HCPC but do a lot of what would be classed as routine foot care, such as nail cutting for example. Fhp's may or may not be registered with an alternative body, as it isn't a requirement for them to do so. Examples of this may be: www.footreg.org , or the professional standards website. So who do I need for my foot ailment? This will depend, in part, what the issue is. Speak to the branch directly on our clinic locations page . Or speak to the manager through the enquiry page , our podiatrists can provide a full and thorough consultation in clinic and advise you on the appropriate practitioner to see, it may be continued care on a plan with them or for lesser problems and within the remit of an alternative practitioner. 18/03/24 09:09 :Page inspection | Queries: compliance@Taylororganisation.org

- FOOT CARE | Group FOOT CARE for the WHOLE family. Keeping things simple Using vitality to cover the costs of your private treatment Vitality Insurance need to know Vitality do not cover dressings, medication or medical devices such as orthotics and splints. Your practitioner can discuss if self-pay fees apply. Bio mechanical appointments are not generally covered by vitality. What you need to know: 1. It is your responsibility to inform vitality prior to each consultation and ensure that the appointment and / or treatment is pre authorised. Failure to provide pre authorised treatments may result in unexpected invoices sent to you. 2. Contact vitality if you have any doubt regarding your policy coverage prior to attending. Foot care cannot speak to your insurance company on your behalf. 3. If vitality fail to cover your consultation fees, foot care will send you an invoice to self-fund. Get in touch First Name Last Name Email Vitality query Send Thanks for submitting!

FOOT CARE | Group FOOT CARE for the WHOLE family, keeping things simple See also: Paying for your treatment Book treatment Practitioner information Private prescription costs Price match guarantee Enquiry form Clinic locations Blood pressure checks We explain about our blood pressure checks here Blood pressure checking service Blood pressure checks are the only way to check if your blood pressure is healthy, or if it's high or low. Healthy adults, usually over the age of 40, should have their blood pressure checked at least every 5 years. Blood pressure checks are available at specific FOOT CARE clinics . Blood pressure checks are routinely carried out for some appointments; such as nail surgery. You can book a blood pressure check with one of the practitioners as a separate consultation, or depending on your consultation this may be part of it. A full medical history will be taken and confirmation of your GP details, results can then be forwarded to your GP for review. To enquire about a blood pressure check, please use the form below and a member of the team will contact you as soon as possible. Get in touch First Name Last Name Email Blood pressure concerns [where applicable] Send Thanks for submitting! Using private medical insurance to pay for treatment Ways to pay for private foot care using the FOOT CARE group Private foot care is much more affordable than you may think! There are multiple ways you can pay for your foot care: Pay in full with pay-as-you-go, use the book treatment page , over the telephone or in one of our clinics. Sign up or enquire for the FOOT CARE Plus Rewards plan to cover the cost of treatment, spread out or as ongoing care for routine treatment. Using your private medical insurance for pay-as-you-go or to cover your FOOT CARE Plus Rewards plan , such as Simplyhealth , Vitality or Health shield . 18/03/24 09:09 :Page inspection | Queries: compliance@Taylororganisation.org

FOOT CARE | Group FOOT CARE for the WHOLE family, keeping things simple Cancel an appointment Cancellations Please allow at least 24 hours notice to cancel or reschedule an appointment as the practitioner can see someone else. This can be done over the telephone directly or via out website. Patients have the right to cancel their appointment if they need to. Patients providing less than 24 hours notice will be required to pay the full cost of their appointment. It is important to note that Patients missing or cancelling 1 or more appointments of any type & for any reason within a 3 month period will be required to pay an additional fee, this is usually £18. A link may be sent to your mobile telephone number held on your medical record, your email or home address or a member of the reception team may contact you. The charge must be paid before a further booking can be made. Foot care reserve the right to utilise debt collection agencies for any outstanding fees. If you wish to discuss this with a member of the team please re-dial and select the appropriate store directly or visit careplushealthcare.org/cancelanappointment. Patients on a 'treatment/care/pre-booking plan' will also be required to pay a charge or utilise a treatment from their pre-payment plan. Patients on a direct debit scheme will NOT be required to make a DNA payment, but will be required to make a rebooking as soon as possible. Where there is subsequent or continued non-attendance, the Practitioner may consider whether is appropriate to discharge back to the referrer [if referral has been made by a doctor, hospital or trust]. As a very minimum, the organisation will be monitoring data around DNAs [Did not arrive], such as DNA rates by treatment type per month and making a local decision on what is an acceptable DNA rate for the organisation or specialty to meet. Payment for treatment may be taken via telephone for advanced payment processing, invoice [an invoice may be requested to be sent from the branch to a patient email account held on file] or payment in cash or card in person at a branch before confirmation of the future booking. The clinical team may consider contacting the Patient for repeated none-attendance. A letter and/or email will be sent to the Patient using the records on file [address or email] to alert of number of treatments missed. Foot Care reserve the right to seek compensation via a debt collection agency. Payment in advance will be lost if the patient misses a subsequent appointment that advance payment has been made for. By registering [attending Foot Care for treatment- you agree to the terms and conditions of treatment.] Foot Care reserve the right to not pre-book appointments on this basis should repeated none-attendance or short notice cancellations persist. Foot Care may send an invoice for outstanding payments showing on a Patient record. For Patients on a care plan or the direct debit scheme please see the 'paying for your treatment' page. Last revision: November 2020. Taylor Organisation Ltd Patient detail Use the form below if you need to cancel or reschedule, if your appointment is booked 7+ working days away. First Name Last Name Email Message Phone Street Address Street Address Line 2 City Region/State/Province Postal / Zip code Country Country Send A member of the team will be in touch soon

- FOOT CARE | Group FOOT CARE for the WHOLE family. Keeping things simple Blue light & armed forces Discount terms Proud to support our emergency services, NHS, social care sector and armed forces 10% Discount on services available in store now. Terms apply see in store for details, subject to valid card & registration with Blue Light Scheme. Offer Valid from 29.09.22. Excludes Sale Items or Items marked as clearance and specific treatment types.. Blue Light Card provides those in the NHS, emergency services, social care sector and armed forces with discounts online and in-store. Blue Light Card also works with small and large companies across the UK to get involved in supporting the Blue Light community through offering our members discounts through Blue Light Card .

FOOT CARE | Group FOOT CARE for the WHOLE family, keeping things simple Price match guarantee Price match guarantee We offer a price match guarantee across a number of products and services. What does the price match guarantee apply to? The price match guarantee applies to our practitioner services as well as products in our stores. How do I price match my foot care treatments? Simply let us know the name of your current provider or practice, qualification type or practitioner role; we will check this as soon as possible, match and / or beat it by up to 5%. Which store items are excluded? Excluded items may be items in the sale or where a discount or loyalty discount has been used on an item. A price match cannot include an additional discount code used. How will you beat the price? We offer UP TO 5% on top of the price match on particular items, not all items are included for the 'we will beat it'. We use our network of suppliers to try to find the best possible price and then roll these savings down to you. Excludes direct deliveries, some suppliers may charge postage and packaging, depending on item. How do I use your price matching? Simply find the item that we stock, and then find the item elsewhere, in a store or online, the item must be an identical like for like product, we are unable to offer a price match on payment plans. Any price matching offer can be withdrawn at any time. Price matching must be pre-approved before purchase. Price match enquiry First Name Last Name Email Practitioner or practice informaton: price and service type Send Thank you for your enquiry 22/03/24 11:15 :Page inspection | Queries: compliance@Taylororganisation.org